- The quote is always subject to availability at the time of confirmation.
- Confirmation of the hotels/services are initiated only upon receiving the formal acceptance of quotes.
- In case if there are any surcharge applicable for the required dates, Africa Incoming will be able to advise the same only at the time of confirmation.
- If the proposed hotels are not available, an alternate option of a similar category of hotels will be proposed.
- The quotation might not apply to certain block-out dates falling over Christmas, New Year, Easter, Local School holidays, or during special events taking place in certain cities or regions, and it is not limited to the above; applicable surcharges may occur at the time of booking and confirmation.
- Should any of the following change, a new quote shall be provided:
a. Date of travel
b. Number of pax
c. Accommodation type / category
d. Duration of stay and vehicle size.
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The transfers for the tours are always booked for a certain time period – Half day OR Full day. It is advisable to depart strictly as per time mentioned on the final itinerary, any extra hours spend due to any delay from guests’ end will attract to supplement cost which should be paid to the driver directly)
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It is advised to take care of your belongings and must not leave anything after the completion of the tour/transfer in the vehicle. In case the guests leave anything and want it to be delivered to them, it will attract to a supplement cost which should be settled beforehand.
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In case of ‘direct’ transfers, like Point to Point or Airport transfers – any stops or deviations enroute will attract a supplementary cost. Also no delays will be permitted under any circumstances.
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Please be advised of the following restrictions, which might apply during the Festive Season (roughly between 15 December and 15 January):
a. Block-out dates
b. Minimum stay periods
c. Surcharges on certain public holidays
d. Possible closures of attractions or restaurants on certain public holidays
e. Contracted rates not being honoured by the hotels/lodges, resulting in higher package rates.
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The rates quoted are always subject to change without prior warning, should there be any increases in bed levies, airfares, park fees, fuel, sales tax or VAT, Third Party Services, exchange rate fluctuations or any other circumstances beyond our control for services.
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All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.
The Standard Check-in time is 2pm & Standard Check-out time is 11am. Early check-ins & Late Check-outs can be requested however it is at the discretion of the hotels and cannot be guaranteed.
Foreign passport holders require a minimum of two (2) blank visa pages in their passport for each entry/exit for an immigration stamp. If there is insufficient space in the passport, entry will be denied & the person is likely to be detained pending return to their country of origin.
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Vehicle types (same as accommodation) are subject to availability and may be changed during the course of the tour for other similar vehicle categories without guaranteeing any specific model or make; requests for a specific make or model may result in surcharges
Requests for vehicle use over and above the specified hours or use after completion of the indicated half- or full-day allocation will result in surcharges
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From time to time, certain tourist attractions may close for annual maintenance, private functions, festivals or other reasons which might not be known to us at the time of quoting & will only be known at the time of confirmation.
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Africa Incoming do put a request to the hotels for a Double of Twin Rooms as per the requirement of the guests however in certain cases it is beyond our control & is subject to availability at the time of check-in.
· The special request meals cannot always be guaranteed, as all towns don’t necessarily have those restaurants, or there might be a very limited selection of restaurants.
· An additional surcharge of R500 will be applicable of on any pick-up or drop off transfers between 8PM to 7AM.
· Africa Incoming provide the vehicle based on a specific amount of luggage per Adult i.e. One x full size and One hand luggage & one medium size luggage for the children. In case the guests are travelling with extra luggage, they will have to pay extra for the trailer or an alternate bigger vehicle.
· The majority of your driver/guide’s income comes from tips. Tipping is therefore highly recommended in Africa. Africa Incoming recommend about USD 5 - 10per person per day for your driver/guide.
· In case there any damage to the vehicle by the guests, e.g. Spilling of any drink which leaves a stain on the seat cover, pushing or pulling the vehicle door harder in a manner which affects the fitting of the door, or a dent caused while putting luggage inside the vehicle or any other way from the client’s end, it will be charged to the client directly.
